1. Scope of Services:

Hairlusion provides scalp micropigmentation services aimed at enhancing the appearance of hair density and coverage. By engaging our services, you acknowledge and agree to the terms outlined in these terms and conditions.

2. Appointment Booking:

All appointments must be booked in advance through our designated channels. We reserve the right to reschedule or cancel appointments at our discretion, and we will make reasonable efforts to notify you of any changes.

3. Treatment Process:

Our scalp micropigmentation treatment involves the application of specialised pigments to the scalp to simulate the appearance of hair follicles. The treatment process, including duration, expected outcomes, and aftercare instructions, will be explained to you during the consultation.

4. Consent and Health Information:

You consent to the collection and use of personal information, including health history, necessary for the provision of our services. It is your responsibility to provide accurate and complete information regarding your health and medical history.

5. Payment and Fees:

To secure your booking, a non refundable deposit is required at the time of booking, with the remainder of the payment due on the treatment date, as outlined in the quotation provided. We accept payment via cash or bank transfer. Prices are subject to change without prior notice.

6. Cancellation and Refund Policy:

If you need to cancel or reschedule your appointment, we require at least 2 weeks notice. Failure to provide sufficient notice may result in a cancellation fee. Refunds are issued at the discretion of Hairlusion and are subject to our refund policy.

7. Liability and Disclaimer:

While we strive to achieve optimal results with our scalp micropigmentation services, individual outcomes may vary. We do not guarantee specific results, and the effectiveness of the treatment may be influenced by factors beyond our control. Hairlusion and its staff shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

8. Confidentiality:

We respect your privacy and confidentiality. Any personal information collected during the provision of our services will be handled in accordance with our privacy policy.

9. Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales (or Scotland if applicable). Any disputes arising out of or relating to these terms and conditions shall be resolved through negotiation or mediation, with litigation as a last resort.

10. Amendments:

Hairlusion reserves the right to modify or update these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

By engaging our services, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. If you have any questions or concerns, please contact us.

Refund Policy

1. Cancellation and Refunds:

If you need to cancel or reschedule your appointment, please provide at least 2 weeks notice. Failure to do so may result in forfeiture of your deposit.

In cases where cancellation is made with sufficient notice, we may refund your deposit, minus any applicable fees. Refunds are subject to our discretion and will be processed within a reasonable timeframe.

Refunds for dissatisfaction with the results of scalp micropigmentation treatments will not be provided, as services rendered are considered non-refundable. However, if during the treatment, the technician deems any products or equipment to be faulty, please contact us within 7 days of the appointment date to discuss a potential refund. Refunds for faulty products or equipment, as determined by the technician, will be considered on a case-by-case basis and will be at the discretion of Hairlusion.

Please note that refunds will not be provided for services that have already been completed, except in cases where there has been a breach of our terms and conditions or if required by law.

2. Payment Disputes:

If you believe there has been an error in processing your payment or if you have any concerns regarding billing, please contact us immediately to resolve the issue. We are committed to addressing payment disputes promptly and fairly.

3. Refund Processing:

Refunds, if approved, will be processed using the original method of payment unless requested otherwise. Please allow up to 28 days for the refund to reflect in your account.

4. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us. We are here to assist you and ensure your satisfaction with our services.

By engaging our services, you acknowledge that you have read, understood, and agreed to abide by our refund policy.